Terms of Sale

Parties

SUDOUEST WAY referred to as “Operator”, provides transfers, guided walking tours, semi­ private day/multi-day trips, private day/multi-day tours, and shore excursions in France. These Terms and Conditions apply to each Tour program provided by the “Operator”, hereinafter referred to as “Tour”. In these Terms and Conditions, the undersigned is hereinafter referred to as “Guest”.

It is each individual traveler’s responsibility to read and understand the Operator’s terms and conditions. Completion and submission of Operator’s online booking or credit card form accompanied by the per person tour deposit/payment by Guest constitutes. Guest acknowledgement, acceptance and agreement of Operator’s terms and conditions.

All monies are paid in Euros. Operator reserves the right to change its travel policies without notice.

Reservations

They are accepted by Operator upon receipt of a completed and signed reservation form (word document or through our website) or upon receipt of a completed and signed, printed reservation form accompanied by a 50% deposit. For multi-day tours and packages, the remaining balance of the Tour is due no later than 30 days prior to the Tour departure date. Reservations made within 30 days of Tour departure date are subject to full payment within seven days from the date of receipt of Tour reservation.

If Operator does not receive balance payment of Tour from Guest by the designated due date, Operator reserves the right to cancel Guest reservation.

PAYMENT CONDITIONS AND CANCELLATION FEES FOR PRIVATE TOURS

SUDOUEST WAY requires a deposit of 50% on booking confirmation with balance to be made at least 15 days prior to arrival (in case of last-minute registration payment is expected immediately). We accept payment by credit cards (Visa, Master card) or bank transfer (Wire transfer fees at the charge of the Guest). There is 1% to 2% charge or service fee for processing credit card payments. For any cancellation, the following fees will be deducted from the refund:

  • Payment will be fully refunded if the request is made 15 days or more before the tour.
  • Payment 50% refunded if the request is made between 15 to 8 days before the tour.
  • No refunds will be issued on the 8 days before the tour (except in very exceptional cases: ship can’t dock/flight/train cancelled).
  • A credit will be issued for the unforeseen circumstances.

All private tours are subject to modification of itinerary or cancellation in case of unexpected events such as bad traffic conditions, weather conditions – and any other matter that could incur a risk in driving. Our driver/guides or travel agents will keep clients informed in case modifications or cancellations are to be made to insure the safest possible travel options.

Wine Tours

SUDOUEST WAY reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviors is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s).

Parents, or minders (or friends over 18 years old) of children and adolescents under the age of 18 years old, are responsible for the conduct of these minors while in the vehicles, and will be held responsible for any damage caused by the aforementioned minors.

Legal drinking age in France is 18 years old and therefore parents or minders will be responsible for minors during the wine tours as to alcohol consumption.

Any damage caused to an SUDOUEST WAY vehicle by a customer must be paid for immediately.

If payment cannot, or will not be made then SUDOUEST will be forced to take legal action against the customer(s) in question. Passengers are not allowed to take onto our vehicles any alcoholic drinks for the purpose of consuming them, or to drink such drinks on our vehicles.

Smoking is not permitted in SUDOUEST WAY vehicles.

Operator cancellation or Substitution

SUDOUEST WAY may in its’ sole discretion substitute a service or good of similar quality

for any service or good stated in a Tour itinerary without notice. Operator shall attempt to notify Guest of the cancellation of a Tour for which Guest has paid a deposit or Tour Fee as soon as possible after Operator’s final decision to cancel such Tour.

If a Tour is cancelled, Operator’s liability is limited to a full refund of affected Guest’s Tour deposits and Tour Fees, and Operator will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances.

Operator is not responsible for any loss incurred on account of non-refundable or non­ transferable air, train or any other transport tickets.

Operator Itineraries are subject to change. Due to circumstances beyond its control, Operator may make partial changes to the stated itinerary. Every effort is made to keep changes to a minimum, and its high quality is always maintained.

If Guest encounters any problem during the delivery of a Tour, Guest is requested and responsible to bring the problem to the lead guide’s attention immediately in order to give the guide and Tour team the chance to correct the problem.

Uncompleted or unused portions of any tour itinerary are not cause for complaint or refund. If for reasons beyond Operator’s control, a Tour in progress must be interrupted or cancelled, Operator will in good faith refund a portion of the Tour Fees depending on Operator’s actual costs incurred compared to the Tour as originally contemplated.

Price/ Fees

Prices are subject to change without notice. Once Operator receives Guest’s completed Credit Card booking form and Tour deposit payment, Guest’s Tour price is guaranteed and the Tour price will NOT increase.

Operator reserves the right to charge an administrative fee to process Tour balance payments made by credit card or wire transfer.

Responsibility

Operator expressly limits its’ performance to the delivery of a Tour with accompanying food (when applicable) and ground transportation from site to site.

Operator and its’ agents expressly exclude all other guarantees and warranties including but not limited to, the warranty of workmanlike performance of Operator and its’ agents. Furthermore, Operator and its’ agents will not be responsible for any direct or indirect consequential damages or injury that may result from a Tour.

The Guest is completely responsible for all actions, and agrees to hold harmless Operator and its’ agents for any accident, damages or injury.

Operator and its’ agents are not responsible for Acts of God or acts of war/terrorism, and Guest agrees to hold Operator and its’ agents harmless for any incident or injury resulting from the same, or as a result of any force majeure.

Only Operator may finalize an order or Tour booking and make it a binding contract to provide the services of Operator to Guest.

Responsibilities of Guest include, but are not limited to the adherence of all local laws, respecting customs, culture, guides and local professionals, assessing abilities, respecting other Guests’ privacy, and following the suggestions and advice of the Operator and Tour guide during a Tour. Operator reserves the right to decline, accept, or retain at any time, any Guest, as a participant of a Tour, if Operator deems that Guest behaviour is disruptive to the group or Tour, is inappropriate and offensive to the Group or interferes with the delivery of services of the Tour.

Operator reserves the right to remove any Guest from a Tour should Operator determine that the Guest cannot meet the physical requirements of the Tour, as stated in the Tour itinerary, or is disruptive to the Tour time schedule, or is adversely affecting the overall group dynamics. In the event that a Guest is removed from a Tour, Operator will not refund any monies to the Guest. Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the Guest. In the event that a Guest voluntarily chooses to leave a Tour, Operator will require a written, signed statement of the Guest’s intent to depart from the Tour. In the event that a Guest voluntarily departs from a Tour, Operator will not refund any monies to the Guest.

Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the Guest. During a Tour, Guest participates in as many or as few activities of interest to Guest and at Guest’s discretion. No refunds for unused services, Activities, tastings, excursions, workshops or portions of a Tour for any reason will be made to Guest.

CHILD POLICY

Infants aged O to 4 years old are not accepted on any of our shared semi-private tours. Our private tours can be adapted to all families with infant friendly activities on request. Adults travelling with children over 4 years old have the obligation to inform operator of age and weight of child so that we may provide the adequate child or booster seat. Without this information, operator will not accept the child on the tour and no refund will be possible for child and accompanying adult(s). Children aged from 4 to 12 years old will benefit of a 50% reduction on adult price for shared tours.

Health

By completing either an online booking form or a print/fax booking form and by sending a deposit toward your trip purchase, Guest certifies that he/she does not have any physical condition or disability that would create a hazard for him/her or other travelers, certifies that he/she is physically able to participate in the Tour and certifies that he/she is aware of all Tour walking and standing disclosures and requirements of the Tour.

Insurance

Trip cancellation/interruption insurance is highly recommended, but not required to participate in a Tour. Trip cancellation/interruption insurance will protect Guest should he or she need to cancel for certain necessary reasons such as illness, unemployment, death, and provides Guest refunds for air and Tour.

Additional insurance for baggage, health/accident is also strongly recommended and available through most major travel insurance providers. Operator is not responsible for additional expenses that mayoccur, as a result of Guest not purchasing travel insurance.

Use of Guest images / Feedback

In Operator’s Promotional Materials: Photographs and video taken by Operator’s Tour leaders and other Operator representatives during a Tour are the property of Operator, and may be used in promotional materials. Feedback, both verbal and/or written, provided by Guest to Operator about a Tour is also the property of Operator, and may be used in promotional materials, including Operator’s website and social medias.

Acceptance of Terms and Conditions

Acceptance of the initial services to be provided on the Tour shall constitute an acceptance by the Guest of these Terms and Conditions recited above. Guest understands that this is a legally binding and enforceable contract.

By paying the deposit to Operator, the depositor, also known and referred to herein as Guest, therefore agrees to be bound by the above-recited Operator Terms and Conditions.